Product & COMPANY
Wasn't your packaging white?
Yes! We've had a little branding update, which we felt better aligned with our premium quality and what the Premax brand stands for (and we think it looks really great!)
Where are your products made?
We're an Australian owned and operated business, and all of our products are made right here in Melbourne.
What is Performance Skincare?
Performance skincare is about proactively protecting and conditioning your skin & hair for the demands of athletic performance.
Is it tested on animals?
No! All of our products are tested on elite athletes, not animals.
Where is your company based?
We are based in Melbourne, Australia.
Shipping
Where do you ship from?
All orders are dispatched next day from our Gosport Warehouse
How long will shipping take?
Orders are delivered in most cases within 1-2 days.
If you are located in the Isles, Scottish Highlands, or Northern Ireland please allow an additional 2 days for delivery
How much does shipping cost?
We offer free standard shipping on all orders over £25 to the mainland UK.
Do you ship internationally?
We are no longer servicing international orders from the UK. If you are looking to become a wholesaler or distributor of shore please contact info@premax.co
We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax
For Orders to Australia, NZ, USA, Hong Kong, Taiwan and Singapore please visit our
Australian store
Payments, Returns and Exchanges
What are my payment options?
Visa, Mastercard, Amex, Union Pay, PayPal, ShopPay, Afterpay, Google Pay, Apple Pay
I'd like a refund. How can I get one?
Please email us at info@premax.co so we can arrange a refund for you.
What's your money back guarantee?
We offer a 30 day money back guarantee. If you are not completely satisfied with your purchase for any reason please contact us within 30 days at info@premax.co to arrange a refund. Please include your order number as a reference.
What if my products arrived damaged?
If your goods arrive damaged or are in any way unfit for use please email us at info@premax.co so we can arrange replacement or refund.
Refunds will be processed within 7 days of receipt of goods.
Stockists & Wholesale
Do you offer wholesale accounts?
Yes! If you are a health practitioner or retailer looking to order from us directly you can click here to sign up for exclusive offers and wholesale prices on the full Premax range
Do you have a retail presence?
Yes! You can find a list of our stockists here. It is important to let you know not all retailers will offer the complete range that is available on our site.
